Cancellation & Refund Policy

1. Cancellation

• You can cancel an order at any time before paying by closing the payment window. Unpaid InvestorVault orders expire automatically and you are not charged.
• Once payment is confirmed, access to the Databases is delivered instantly, so a paid InvestorVault order cannot be cancelled.

2. No refunds

All InvestorVault purchases are final and non-refundable, including for change of mind, after access has been delivered. Please use the free preview on every InvestorVault Database page to check coverage, columns and sample rows before you buy.

3. Upgrades instead of refunds

If you want more Databases, you can upgrade to a larger bundle or All Access within 7 days of your purchase. The full amount you paid for the earlier InvestorVault order is credited toward the upgrade, so you only pay the difference. After 7 days, upgrades are charged at the full price.

4. Payment errors

This is not a refund of a purchase, but a correction of a payment error: if you were charged twice for the same InvestorVault order, or your payment was debited but InvestorVault could not give you access within 48 hours, the extra or undelivered amount is returned through Razorpay to your original payment method within 5–7 working days. Failed payments that were debited are reversed automatically by your bank or Razorpay.

5. How to contact us

For upgrades or payment errors, email help@investorvault.online or use Help in your InvestorVault dashboard with your order number. InvestorVault replies within 2 working days.